Management/Staff

  • Licensed property managers
  • Trained reservationist
  • Dedicated staff with an average time of employment over 10 years
  • Prompt and responsive communication with our owners and guests
  • Attend property management seminars on a regular basis
  • Modern and “beachy” reception area for welcoming guests and homeowners

Marketing

  • Magazine-formatted “Vacation Planner”
  • Monthly email reaching our database of over 21,000
  • Innovative website connected to our reservation software with live calendar
  • Multiple channel partner advertising for nationwide exposure
  • SEO Advisor (optimizing our rankings in search results for search engines such as Yahoo, Google, and Bing)
  • Established social media accounts including Facebook, Twitter, Google+ and more

Housekeeping

  • Professional housekeeping coordinator with over 25 years’ experience
  • Your home will be cleaned each time by the same contractor
  • Trained inspectors help monitor cleaning quality

Linen Facility

  • Own and operate linen facility
  • Provide quality bed and bath linen
  • Custom linen packages for homeowners and guests

Maintenance

  • Full-time, on-staff maintenance team
  • “On-call” around the clock – no matter the hour, available to our guest or owner in need
  • Excellent relationship with local vendors to provide immediate and reliable service

Communications

  • Monthly and year-end owner statements
  • Direct deposit
  • OwnerNet – interactive website feature with a real-time property planner, allowing owners to book online
  • Reservations and submit service requests
  • Lead Management – system integrated with our software that allows us to efficiently handle and prioritize
  • Inquiries from phone, web, and email
  • Follow-up phone call within 24 hours for every online booking
  • Departure guest survey