Keys to Our Success

Management/Staff

• Licensed property managers
• Trained reservationist
• Dedicated staff with an average time of employment over 10 years
• Prompt and responsive communication with our owners and guests
• Attend property management seminars on a regular basis
• Modern and “beachy” reception area for welcoming guests and homeowners

Marketing

• Magazine-formatted “Vacation Planner”
• Monthly email reaching our database of over 21,000
• Innovative website connected to our reservation software with live calendar
• Multiple channel partner advertising for nationwide exposure
• SEO Advisor (optimizing our rankings in search results for search engines such as Yahoo, Google, and Bing)
• Established social media accounts including Facebook, Twitter, Google+ and more

Housekeeping

• Professional housekeeping coordinator with over 25 years’ experience
• Your home will be cleaned each time by the same contractor

Linen Facility

• Own and operate linen facility
• Provide quality bed and bath linen
• Custom linen packages for homeowners and guests

Maintenance

• Full-time, on-staff maintenance team
• “On-call” around the clock – no matter the hour, available to our guest or owner in need
• Excellent relationship with local vendors to provide immediate and reliable service

Communications

• Monthly and year-end owner statements
• Direct deposit
• OwnerNet – interactive website feature with a real-time property planner, allowing owners to book online
• Reservations and submit service requests
• Lead Management – system integrated with our software that allows us to efficiently handle and prioritize
• Inquiries from phone, web, and email
• Follow-up phone call within 24 hours for every online booking
• Departure guest survey